Min y Don Llandudno’s GDPR Privacy Policy
Min y Don Llandudno respects your privacy and is committed to protecting your personal information at all times.
This Privacy Policy sets out: (i) how we use your personal information; and (ii) your rights in relation to your information
This website was created and IS operated by:
Name of Company: Min y Don Guest House
Address: 20 North Parade, Llandudno, Conwy, LL30 2LP, United Kingdom
Email: enquiries@minydon.wales
VAT Number: GB478102586
This booking website was created and IS operated by:
Name of Company: eviivo Limited
Address: Camburgh House, 27 New Dover Road, Canterbury, Kent, CT1 3DN, United Kingdom
Email: privacy@eviivo.com
Registration Number: 05002392
VAT Number: GB877374571
eviivo Limited are hosting our booking system but they are not responsible for the content displayed on the Website. Please consult eviivo Limited’s privacy policy on https://eviivo.com/privacy-policy/.
Information we hold about you
It is necessary for us to hold and process certain Personal Information about you in order to enable us to process your accommodation booking. This may include the following information:
- Name
- Email Address
- Home Address
- Telephone Number
- Payment Information including Card Number, Expiry Data, Billing Details
We may also be required to process such additional personal information about you as is necessary to enable us to manage our relationship with you and provide services
Sources of information about you
We will collect personal information directly from you (phone and / or email). We may also obtain information about you from our data processor eviivo Limited and other third parties providing services in connection with the operation of our online booking system. Your credit/debit card details are only used to process the transaction you have requested and your card details are NOT stored or used in any other way by us.
Our Website uses ‘cookies’ (small files saved in your browser) in order to collect information on how you and other internet users use this Website, in order to improve the Website and our services to you. Cookies do not identify you by name but they identify your IP address and general location enabling us to track visits and usage of this Website. We may also use Google Analytics in order to understand the effectiveness of our website. Google Analytics collect and store cookies on a server in the USA in order to measure and report on site visits in aggregate. If you do not wish Google to collect cookies about your visits, please review the Google privacy policy and download and install the Google opt-out tool in your browser. If you do not want us to use cookies when you visit our Website, you can remove them from your browser, please consult help documentation for your browser.
When you leave a comment on our Website we collect the data shown in the comments form, and also your IP address and browser agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
how we use / SHARE your information
Generally, we use your Personal Information for the sole purpose of delivering our services to you, completing bookings on your behalf, and to ensure that we can efficiently manage and track your booking. The Personal Information we collect is not shared with third parties except where this is necessary to process and complete your bookings or payments, or other transactions on your behalf, to fulfil our contractual obligations to you, or to allow the relevant third parties to fulfil their obligations to you in providing the services that you requested. Such third parties may include without limitation:
- an online travel agency, a regional and local tourism organisations, a bank or a payment processor (for the processing of card payments) (“Booking Partners”).
- of our contracted suppliers (for example any transport company we may use to arrange the relevant transfer, or eviivo Limited who supply our booking system and this Website to us) (“Suppliers”).
- competent authority that we are legally required to share your Personal Information with (for example police, customs, tax or local health & safety authorities) (“Authorities”)
Generally, Booking Partners and Suppliers are either bound by the terms of this Privacy Policy or required to comply with current applicable data protection regulations. Although this Data Protection Policy applies to Personal Information about you that may have been shared with third parties as described above, or provided to us by third parties, we are not responsible for the privacy policies of those third parties, and we will not be liable for those third parties’ data protection policies and practices.
marketing
We may use your personal information to provide you with information for marketing purposes on goods, services and/or promotional offers that may be of interest to you. You may receive marketing communications from us directly if you have used our online booking system and have opted in to receiving that marketing.
When you use our services, we may send you an invitation to leave a review about your experience.
Please note that we will obtain your express opt-in consent before we share any of your personal information with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us as the email address set out below.
how long we will retain your information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the personal risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
INTERNATIONAL DATA TRANSFERS
We do not transfer your personal information outside the European Economic Area.
YOUR RIGHTS IN RELATION TO YOUR INFORMATION
Your have a number of rights in relation to your personal information which we respect and aim to uphold in everything we do. These include the following:
- You can ask us for a copy of the information we hold about you and a description of how we use that information (i.e. subject access request);
- If you believe any information we hold on you may be inaccurate or incomplete, and you are unable to correct this information yourself, you can require us to rectify these inaccuracies;
- You can require us to erase your information in certain circumstances (i.e. the right to be forgotten);
- Where we process your information using automated means on the basis of your consent or to perform the agreement, you can request that we supply such information to another party (i.e. the right to data portability);
- You can require us to restrict our use of your information or object to how it is used in certain circumstances;
- Where we process your information on the basis of our legitimate interests, you have the right to object to us processing your information in certain circumstances;
- Where we are processing your personal data for direct marketing purposes, you have the right to object to us processing your information; and,
- Where you have given your consent to us to process your information for particular purposes (e.g. to share your information with third party marketing companies), you may withdraw this consent at any time, provided that this will not affect the lawfulness of any processing carried out before you exercised the right to withdraw your consent.
hOW TO CONTACT US
If you have any questions about how we use your information or you wish to contact us about your rights or if you have any complaints about our use of your information, please contact us at enquiries@minydon.wales.
We will do our best to answer any questions and resolve any complaint to your satifaction. However, if you feel that we have not resolved your complaint, please note that you have the right to complain to the Information Comissioner’s Office.
